Recent projects - Tenancy Handbook

SmartMove Tenancy Handbook – Project in a Box September 2011- March 2012


You can download a copy of the Tenancy Handbook by clicking on the image of the book or open it in a new window here..

An updated version of the Handbook can be downloaded from this site:!Ag7_eA54_1_YhAzHKs28zD4ki5zy

If you need help opening the .PDF format document, the Adobe Acrobat Reader can be downloaded here.  

SmartMove received funding from the Adult and Community Learning Fund which is financed by the Skills Funding Agency and managed by NIACE to run a Project called Smart4Life. This involved creating a SmartMove Tenancy Handbook.  ‘Project in Box’ provides a basic template for individuals and other organisations to replicate this project together with some resources.

                                     We hope you find this helpful.

About the project

Working with vulnerable adults (either homeless or socially excluded), we will research, develop, print and distribute a booklet on how to maintain a tenancy with links to informal/formal education and work opportunities. It will be a practical and structured weekly learning experience, covering a range of topics and will involve clients and volunteers with contributions from partners. Being previously homeless, therefore experts by experience, it will be a best practice guide on how to maintain a tenancy and the steps needed to get back into education employment or volunteering.
The planned outcomes 1. Engage over 50 learners & volunteers in the production of a resource booklet, ‘How to manage your Tenancy.’
This will be a comprehensive resource booklet produced for use in the wider community particularly for the disadvantaged housing/homeless sector. Introduce a learner group of disadvantaged and vulnerable people to partake in weekly learning/ research sessions, leading to potential referral to formal education.  This will assist in overcoming social exclusion.
2. To devise and implement a learning programme having established a learner group with homeless service users and volunteers to achieve the main objective.  Soft objectives include increase in confidence, time management and improved social skills. Structured weekly sessions to increase levels of knowledge and confidence in vulnerable people.
Providing direction and motivation to clients who are socially excluded, and on the margins of society.
3. To undertake wider planning and learning/research on other areas e.g. Job Search, Adult Education courses, Benefits. To liaise with wider community organisations. For learners to research how to manage your tenancy on a range of topics from managing utilities, to housing conditions, bond information etc. To ensure learners are fully supported and have knowledge on keeping and maintaining a tenancy and an organised family/home life.
4. Produce a professional booklet linking maintenance of a tenancy with healthy lifestyle, education and employment. For isolated vulnerable learners to bond as a group forming emotional and social support networks.  To gain knowledge and information on a range of subjects which will give them the essential life skills for independent living.
5. Publish and distribute 1,000 booklets to the housing/ social sector, and the wider community. Create an area on the SmartMove website for access to ‘How to manage your Tenancy’ booklet. For learners to gain practical information and skill from IT specialists, marketing and distribution.
6. Review of achievements and future learning points.  Learner self-evaluation. Increased client skills and social confidence levels, learning points for future projects.  Use of Quizdom technology and/or other evaluation tools.
The outcomes for learners which we had not predicted. 1. That the Tenancy Handbook as well as an information booklet would contain fun assessment activities e.g. Word search, Crossword, Quiz to reinforce learning/information.  The learners were enthusiastic to include these activities into the Handbook.
2. That learners would be able to motivate themselves into sub groups and direct their own learning & research and the degree to which they mentored others.
3. More clients want to volunteer.
4. Confidence to speak in public has increased.
5. Levels of attendance have been very good.
6. More clients are going on to formal learning than expected.
Timetable we used Summary time line

Week 1 Launch, lunch & information session on new project. Volunteer & learner meeting to discuss overall teaching timetable. In house publicity prepared.
Week 2 Data collection, reflective diaries & evaluation forms created & put into use. A monthly programme of activities devised and publicised in house.  General discussions of content and chapter headings and learning taking place around it.  Visits to other providers which are to be listed in the Tenancy Handbook.
Week 3 Learning groups formed and a variety of weekly sessions running alongside another Learning programme.
Week 6 Planned talks and learning sessions taking place from outside agencies e.g. Fire Service, Change4Life, Debt advice.
Week 11 Planning meeting involving learners & staff to update the SmartMove website and to include the Tenancy Handbook and a Pod cast.
Week 12 Registering with Next Step and learner testimonies.
Week 14 Review & first draft copy and evaluation and feedback. First project report and Data input.
Week 15 Christmas activities.
Week 16 Further leaning activities taking place, Health & Fitness, Computer support and office skills, Assessment and Evaluation.
Week 18 Draft copies being shown to partners (Adult Education) and other project staff for feedback. Learning sessions around Draft copies and feedback from learners.
Week 21 Send to printers.  Reflection activities – create a display of the project.
Week 22 On going development of a Time line Display (with photos, etc)
Week 23 Social event and team bonding – Bowling.
Week 24 Collecting evidence for evaluation.
Week 25 Publicity and distribution (on going).
Week 26 Celebration event – meal out.

Resources needed These are an estimate to show what will be required to replicate the project-this may be fewer resources than were required at pilot stage.

• Publicity, printing and artwork              £4,000
• Administration (28 days)                      £4,000
• Project Management (10 days)             £2,000
• Tutor costs ( 300 hours)                       £6,000
( this includes research, planning,
development and art work)
• Volunteer expenses                              £1,000
• Equipment purchase/hiring                    £2,000
• Client expenses                                    £2,000


Examples of Publicity Posters (links open in new windows)

Healty Lifestyles and Well Being

Confidence with Computer Sessions

Financial Capability Sessions

SmartMove Tenancy Handbook Poster

The learning

An example of an assessment lesson plan (links open in new windows)

Lesson Plan Tenancy Handbook


Examples of evaluation handouts (links open in new windows)

Evaluation Handout 1

Evaluation Handout 2

Top Tips 1. To have clear boundaries between volunteers and client learners, so that volunteers are clear on their responsibilities and role.
2. That sub groups form quickly & given the praise and support quickly generate the motivation to work & support each other on learning tasks.
3. To give plenty of praise and positive energy to client learners, and to allow individuals & small groups to work independently & on their own initiative. In addition, to delegate individuals with tasks & encourage learner mentoring as soon as possible. Mentoring gave learners a sense of independence, and is a two way development and learning process for all involved. This generates a feel good factor and increased confidence levels.
4. Allow sessions to be client led, this brings out interesting dimensions to teaching and learning.
5. Provide a holistic range of topics for learning to provide the skills to aid independent living.
6. Work as a team and share knowledge and experiences
7. Keep up to date with legislation and current information
8. To have regular budget financial planning meetings with a Finance colleague and accurately record and spend what is in your budget
9. To be well organised throughout, recording relevant information.
10. Right at the beginning of the project to prepare a handout for the Data 
Collection questionnaire and to get learners to complete it as soon as they can.
11. Provide transport costs to improve attendance and continuity.